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  COMPANY POLICY

General

  • Wholesale only
  • Valid furniture resale permit required. Permit for other retail business will not be accepted.
  • Minimum order of $5,000 to ship/delivered

Terms

  • All prices are FOB Houston, Texas
  • C.O.D. payments only. All checks must be approved by Equifax regardless of the check writer’s credibility. Post-dated checks, credit card checks and third party checks are not accepted.
  • Return checks are handled by Equifax and subjected to a $25 charge per return.
  • Net 30 terms could only be arranged after long term relationship is established.

Damage Shipments

  • We are not responsible for lost or damaged items during transportation.
  • Any claims for damaged or lost merchandise must be made against the freight carrier.
  • Please make sure all the boxes shipped are accounted for and in good condition before signing the freight bill.
  • All discrepancies or damages must be written on the freight bill.

Defective Merchandise

  • Manufacture defects must be claimed within 14 days from the date of invoice.
  • We will supply parts of most defected items within 2 weeks upon claim, in case where parts are not available, we will exchange the merchandise immediately after the defected items were returned and inspected.
  • All returns must be in original cartons with original packing intact.
  • Customer damaged or used products will not be allowed to return or exchange.

Volume Purchase

Volume customers who want to buy direct through our import office may contact us for quotations and information regarding our direct import program.


 

 




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